Premier MAgento Extension Builder

Help Desk

for Magento 1

v3.0.3
Rating:
100% of 100
Helpful for manage ticket system in your online store
Community Magento 1.x.x
In stock
SKU
Help Desk
Community Magento 1.x.x
$129.00

Free Lifetime Updates

90 Days Free Support

Risk-free 30 Days Money Back


Links
$129.00

* Easy to Submit a Ticket

+ Create ticket in customer's account (My Account / Help Desk / Compose)


+ Create ticket via email (Send an email to help desk email gateway. Eg. support@yourdomain.com)

+ You can create ticket via Magento contact form

+ Email notification for ticket create, reply.

+ List transaction tickets history (My Account / Help Desk / My Inbox)

* Advanced Features


+ You can create unlimit departments and moderators

+ You can create note for ticket; general information for customer in ticket (example: email, tel, .... )
+ Easy to create and use message template
+ Allow to attach multiple files (Support both web form and email response)
+ Support format rich text when create ticket message
+ Allow to set priority (Normal / High / Urgent)
+ Allow to select predefined department
+ Easy to assign an order number
+ View support time information with online / offline status, days off with detail message

Community Magento 1.x.x
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Version 3.0.3 - May 12, 2018

+ Send mail for HelpDesk

+ Added translation file

+ Minor fix for JavaScript

Version 1.0.0 - March 25, 2017

+ Compatible with Magento CE 1.x.x

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